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BJ’s Bingo & Gaming - Feb, 2021
Cat - Marketing Manager
Since working with the Casino Mail Online team, we have been able to amplify our digital strategies such as text, email, drawings and paperless registration. The Casino Mail Online team provides excellent customer service and support. The monthly drawing has been a wonderful incentive to drive players to their online portals where they are able to sign up for digital communications as well as register to become a paperless user. The Casino Mail Online team is professional and reactive to our needs, delivering weekly reporting and status updates, as well as the casino industries best practice ideas. I would recommend Casino Mai Online to any casino that is looking to increase digital communication with their players.
Riverside Resort Hotel & Casino Feb, 2021
Diana - Marketing Director
The Riverside Resort in Laughlin Nevada has been using Casino Mail Online portal systems to deliver monthly direct mail offers to our paperless players, or players with email addresses, for nearly eight years. Over the years, the product has helped us reduce direct mail print and postage expense. The system has also been very reliable and has built a confidence level with our player base resulting in the thousands of paperless registrations plus newly captured email addresses consistently. The Casino Mail Online email product has been extremely successful in increasing read rates to nearly 50% for some campaigns. Our previously underdeveloped email is now an extremely important component to our digital marketing strategy yielding nearly 1,100 hotel room bookings and RSVP’s monthly. The Casino Mail Online team always provides excellent customer service, complete reporting, and timely resolutions when issues arise. I would recommend Casino Mail Online to any property who wishes to increase or include digital marketing to their campaign efforts.
Soboba Casino Resort - Feb, 2021
San Jacinto, CA
Michael - Data Analyst
Soboba Casino Resort has been working closely with the folks at Casino Mail Online for over five years, in support of our evolving email, text, and digital marketing strategies. The team at Casino Mail Online brings a wealth of casino industry experience, providing us with innovative insights and technical solutions to help us build out our marketing channel delivery objectives of automation and personalized guest experiences. The team at Casino Mail Online is very professional and responsive to our needs, delivering mission critical monthly reporting and status updates, as well as industry best practice ideas. We have a dedicated project manager who provides a single point of contact that maximizes collaborations and quick turnaround/response. In fact, the support and services provided by Casino Mail Online can be attributed to month over month increases in promotional effectiveness, ROI, and email penetration rates.